Refund Policy

• I fully understand and agree to treatment of the listed areas, and agree to pay Lux Aesthetic Medical Spa the price quoted.
• If I have paid the price quoted using a credit program, I acknowledge that I have selected the credit program based on my own evaluation of my options. I have not relied on any recommendation or advice of Lux Aesthetic Medical Spa or its staff with respect to financing. I understand Lux Aesthetic Medical Spa has agreements with credit program providers but does not recommend credit products to customers
• I clearly understand that my payment is for the procedure(s) performed during the term of the agreement and not for any specific result. NO RESULT IS GUARANTEED. I understand that results will vary.
• Additional treatments may be obtained at an additional price.
• 
  

Any and all medical cosmetic injectable services which are administered are not refundable. Every client will utilize the Daxxify, Jeuveau, Botox or Dysport, Kybella or RHA Dermal Fillers differently. The risk of ptosis, raised muscle, lower muscle, swelling, redness or vascular occlusion has been explained prior to treatment. Allergic reaction will be treated and any event of an allergic reaction or adverse reaction is a risk with every client Experiencing such a event will not constitute a refund of the completed treatment.
Client agrees to the injection treatment knowing the risk and has realistic expectations of the results and risk. Medications are administered as approved and ordered by the facility medical provider. Needles have a great risk of causing trauma and bruising along with swelling, redness and tenderness.  These reactions are expected and normal with aesthetic injectables. Aesthetic medications are administered by a certified aesthetic injection provider and include on-label and off-label treatment areas based on the client’s desire ad need as ordered.

Refund, Cancellation and Transfer Credit policy

12 months of payments are required to receive the club discounts off of products and services. Cancellation of Facial Club anytime within the 12 month period will result in invoicing and collecting 100% of all discount value from the start of the club membership from the client before cancellation of the Facial Club charges.
No Facial treatments will ever be refundable. Services were rendered and payment is final.

Your payment is based on purchasing number of treatments. Refund is based on unused treatments not based on unused time. No refund allowed on any services completed.

(e.g. Laser Hair Removal Series) – Your payment is based on purchasing 6 treatments. If you receive 6 treatments, no refund is due. All credit prorating will be based on unused treatments. There is no prorating for time. e.g. If you purchased a package of 6 and received only 4 you have 2 unused treatments. These treatments may be used at any time or gifted to a friend. 

You WILL BE charged FULL PRICE PER TREATMENT of the procedure. The price per treatment of the procedure you purchased is on your Square receipt. All discounts (e.g. monthly specials) and credits issued when you bought the service will be lost. Service will be prorated using price per treatment listed on the your receipt. If you earned friends and family credit – this will be LOST if you cancel/break the treatment agreement. A prorated balance will be credited to your spa account towards another service package. No spa service credits may be used at any time towards any skin care products or aesthetic injectable medications. 

You will be charged the price per treatment based on your package. The balance will be used towards a new package. Any free treatments or rewards have no cash value and cannot be credited towards another service. 

(Credit expires 90 days from new purchase)

 IPL Laser Hair Removal –

Every client is different. The service was rendered, no refund is due. If you are unhappy with your results, a clinical evaluation will be required to evaluate the effectiveness. The body naturally wants to grow hair. Hair fhas three growth phases. It is important to complete a treatment of 6 in order to address all 3 phases. Stubborn hair as mens facial hair, leg hair, perineal hair may require up to 12 treatments for marked reduction in hair growth. NO REFUND is due based on your satisfaction. Credit for unused IPL treatments may be applied to our facial services and must be used within 90 days. 

In case of redness or adverse reaction, NO REFUND is due. This is part of the risk of the procedure and was explained to you when you signed the contract. Our goal is to eliminate/minimize the risk of burn or any other adverse event, but we want to be upfront with you so you can make a well informed educated decision.

No Show Fee – ​$50. If you do not show up for your scheduled appointment
Cancellation Fee -​$25. If you cancel appointment without giving us a 24hr notice
Shaving Fee -​$25. If you come in without shaving (exception – first treatment ​​or unless we asked you not to shave)
Photocopying Fee -​$10. For a copy of your records. Need a written request.