• I fully understand and agree to treatment of the listed areas, and agree to pay Lux Aesthetic Medical Spa the price quoted.
• If I have paid the price quoted using a credit program, I acknowledge that I have selected the credit program based on my own evaluation of my options. I have not relied on any recommendation or advice of Lux Aesthetic Medical Spa or its staff with respect to financing. I understand Lux Aesthetic Medical Spa has agreements with credit program providers but does not recommend credit products to customers
• I clearly understand that my payment is for the procedure(s) performed during the term of the agreement and not for any specific result. NO RESULT IS GUARANTEED. I understand that results will vary.
• Additional treatments may be obtained at an additional price.
• 
  

Any and all medical cosmetic injectable services which are administered are not refundable. Every client will utilize the Daxxify, Jeuveau, Botox or Dysport, Kybella or RHA Dermal Fillers differently. The risk of ptosis, raised muscle, lower muscle, swelling, redness or vascular occlusion has been explained prior to treatment. Allergic reaction will be treated and any event of an allergic reaction or adverse reaction is a risk with every client Experiencing such a event will not constitute a refund of the completed treatment.
Client agrees to the injection treatment knowing the risk and has realistic expectations of the results and risk. Medications are administered as approved and ordered by the facility medical provider. Needles have a great risk of causing trauma and bruising along with swelling, redness and tenderness.  These reactions are expected and normal with aesthetic injectables. Aesthetic medications are administered by a certified aesthetic injection provider and include on-label and off-label treatment areas based on the client’s desire ad need as ordered.

Refund, Cancellation and Transfer Credit policy

12 months of payments are required to receive the club discounts off of products and services. Cancellation of Facial Club anytime within the 12 month period will result in invoicing and collecting 100% of all discount value from the start of the club membership from the client before cancellation of the Facial Club charges.
No Facial treatments will ever be refundable. Services were rendered and payment is final.

Your payment is based on purchasing number of treatments. Refund is based on unused treatments not based on unused time. No refund allowed on any services completed.

(e.g. Laser Hair Removal Series) – Your payment is based on purchasing 6 treatments. If you receive 6 treatments, no refund is due. All credit prorating will be based on unused treatments. There is no prorating for time. e.g. If you purchased a package of 6 and received only 4 you have 2 unused treatments. These treatments may be used at any time or gifted to a friend. 

You WILL BE charged FULL PRICE PER TREATMENT of the procedure. The price per treatment of the procedure you purchased is on your Square receipt. All discounts (e.g. monthly specials) and credits issued when you bought the service will be lost. Service will be prorated using price per treatment listed on the your receipt. If you earned friends and family credit – this will be LOST if you cancel/break the treatment agreement. A prorated balance will be credited to your spa account towards another service package. No spa service credits may be used at any time towards any skin care products or aesthetic injectable medications. 

You will be charged the price per treatment based on your package. The balance will be used towards a new package. Any free treatments or rewards have no cash value and cannot be credited towards another service. 

(Credit expires 90 days from new purchase)

 IPL Laser Hair Removal –

Every client is different. The service was rendered, no refund is due. If you are unhappy with your results, a clinical evaluation will be required to evaluate the effectiveness. The body naturally wants to grow hair. Hair fhas three growth phases. It is important to complete a treatment of 6 in order to address all 3 phases. Stubborn hair as mens facial hair, leg hair, perineal hair may require up to 12 treatments for marked reduction in hair growth. NO REFUND is due based on your satisfaction. Credit for unused IPL treatments may be applied to our facial services and must be used within 90 days. 

In case of redness or adverse reaction, NO REFUND is due. This is part of the risk of the procedure and was explained to you when you signed the contract. Our goal is to eliminate/minimize the risk of burn or any other adverse event, but we want to be upfront with you so you can make a well informed educated decision.

No Show Fee – ​$50. If you do not show up for your scheduled appointment
Cancellation Fee -​$25. If you cancel appointment without giving us a 24hr notice
Shaving Fee -​$25. If you come in without shaving (exception – first treatment ​​or unless we asked you not to shave)
Photocopying Fee -​$10. For a copy of your records. Need a written request.

Last updated 05/14/2024

We are committed to protecting the privacy and security of your personal information. This privacy policy discloses the privacy practices used in conjunction with https://www.luxnatural.com any Lux Aesthetic Medspa mobile application, and any service or program where this Privacy Policy is posted or linked (collectively, “Website”) and will notify you (or other party whose contact information has been provided to us over the internet) (“you” or as the context requires “your”) of the following:

· what personally identifiable information is collected through the website, how it is used, and with whom it may be shared

· what choices are available to you regarding the use of your data

· the security procedures in place to protect your information

· how you can manage your information preferences and/or correct any inaccuracies in the information

· other information regarding your data that may be useful to you.

he terms “we,” “us,” and “Company” refer to the practice of Lux Aesthetic Medspa company organized and existing under the laws of the State of Texas, or any successor or assignee of Company.

The term “Lux Aesthetic Medspa” refers either to the business or the online platform as the context requires.

The term “Services” refers to the services provided through the Website and the services offered in person by the practice of Lux Aesthetic Medspa.

By using our Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use, accessible at LuxNatural.com

BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, SUBJECT ONLY TO OUR NOTICE OF PRIVACY PRACTICES (“PRIVACY NOTICE”), AND YOU HEREBY CONSENT THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. TO THE EXTENT THIS PRIVACY POLICY CONFLICTS WITH OUR PRIVACY NOTICE WITH RESPECT TO YOUR PROTECTED INFORMATION, OUR PRIVACY NOTICE WILL CONTROL.  IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

While using our Services, we may ask you to provide us with your “Personal Information,” which is your personally identifiable information, as defined under the Texas Identity Theft Enforcement and Protection Act (“TITEPA”), such as your name, address, telephone number, and email addresses, as well as personal information regarding more sensitive areas, such as your first and last name in combination with your credit card information, or Personal Information in combination with your personal health information through patient intake documents if you choose to engage in the Services (“Sensitive Personal Information”).

We may also collect, store and use the following kinds of data:

· information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)

· information relating to any transactions carried out between you and us on or in relation to this Website, including information relating to any purchases you make of our products or services

· information that you provide to us for the purpose of subscribing to our Services, email notifications and/or newsletters

· any other information that you choose to provide to us

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners may also use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. We do not honor the Do Not Track (DNT) web browser privacy preference at this time.

When you first visit this Website we ask for your consent to use cookies. You can choose not to accept cookies but please be aware that Services you request may not be available. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time.

If you wish to revoke your consent to the use of cookies on this Website you can either delete the cookies in your browser’s memory or clear your cache.

If you wish to prevent cookies being set before you visit this Website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings.

We use Google Analytics to help analyze how our users utilize this website. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to this website. Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique member the next time you visit the website the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, which we strongly encourage you to review. You may opt out from the collection of navigation information about your visit to the Website by Google Analytics by using the Google Analytics Opt-out feature.

1. We collect this information for the purpose of providing the Services, identifying and communicating with you, responding to your requests and inquiries, servicing any purchases you make, informing you about products and services we offer, and monitoring and improving our Services. 

2. We will use and disclose your Personal Information only as follows:

3. To promote use, including continued use, of our Services. If you use any of our Services, and may benefit from using one or more other Services we offer, we may send you an email telling you about the other Services.

4. To bill and collect sums owed to us for any of our products and services you purchase, and as necessary when working with your insurance provider, if applicable. Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing and send billing information to such third parties, who maintain all information in confidence, to process your orders and credit card payments. We also use third parties to offer financing options, including CareCredit and Cherry financing. To learn more about what steps we take to safeguard such data, see below.

5. To provide customer support and obtain feedback.

6. For internal use, whether in the form actually received or pseudonymously or anonymously, by way of example and not limitation circulating email addresses internally for identifying the most common web hosts used by our customers, or reviewing IP addresses for information about the general geographic areas of origin of our users.

7. To disclose the information that we have to you in response to any valid request from you to know what of your information we possess, and in response to a valid request to exercise your “right to be forgotten” as detailed further below.

8. To communicate with you concerning your account for an informational, as opposed to promotional, purpose.

9. To send you informational and promotional materials that you elect (“opt-in”) to receive.

10. Testimonials: We display personal testimonials and photos of satisfied patients on our Website in addition to other endorsements. With your consent, we may post your testimonial or photo along with your name and other information related to the procedure you had done with us. If you wish to update or delete your testimonial, you can contact us at info@luxnatural.com.

11. Photo & Video: We may ask for your permission to record video or take photos before, during, and after procedures at Lux Aesthetic Medspa. All of these videos and photos may be used again for informational or promotional purposes. If you wish for a recording of you to be updated or removed, or for us to hide identifying features, you can contact us using the contact details at the end of this Privacy Policy.

We will not rent, sell, or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy. We may share your Personal Information with third party providers outside of our organization, if necessary, to fulfill your request (e.g. to ship an order) or to facilitate our organization in managing our Website.

Unless you opt out of our mailing list, we may contact you via email in the future to tell you about specials, or new products or services.

We share aggregated demographic information with our partners and advertisers. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for products and services. These companies do not retain, share, store or use Personal Information for any secondary purposes beyond filling your order. We may partner with another party to provide specific services. We will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use Personal Information except for the purpose of providing these services

We are committed to protecting the security of your information. We employ reasonable and appropriate security measures designed to protect your information from unauthorized access, including reasonable technical and organizational precautions to prevent the loss, misuse, and unauthorized access, disclosure, alteration, and destruction of your Personal Information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. Only our contracted employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Although we attempt to protect the Personal Information in our possession, no security system is perfect, we cannot promise that your Personal Information will remain absolutely secure in all circumstances

If at any time during or after our relationship we believe that the security of your Sensitive Personal Information has been compromised, we will notify you of the breach in accordance with TITEPA.

We cooperate with government and law enforcement officials to enforce and comply with the law. We may therefore disclose Personal Information, usage data and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) enforce a contract, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of our website, its users or the public as required or permitted by law.

Please be aware that we process and store information in the United States. By using the Website, you agree that the collection, use, transfer, and disclosure of your information and communications will be governed by the applicable laws in the United States. All of the data we collect is stored on servers located in the United States. Accordingly, we may transfer and store data outside of your home country. When we transfer data out of the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, EU-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer.

This web site contains links to other sites operated by third parties and not related to our products or services (“Linked Websites”). Please be aware that the Linked Websites are not controlled by us and we are not responsible for the content or privacy practices of those companies. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects personally identifiable information. Disclaimer: Facebook, YouTube, Instagram, CareCredit, Cherry, nor any other brand mentioned our Website endorse or sponsor this Website and are in no way affiliated with Lux Aesthetic Medspa.

From time-to-time our Website requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.

Our Privacy Policy may change from time to time and all updates will be posted on this page. Changes become effective upon posting on our website, the date of which is listed at the top of the Privacy Policy. Use of information we collect now is subject to the privacy policy in effect at the time such information is collected. By continuing to use the Website and our Services, you agree to be bound by the revised Privacy Policy.

You can always review, correct, update, or change the Personal Information we have on file about you. Upon your request, we will: (1) correct, update, or change your Personal Information; (2) stop sending you messages if you wish to opt out of our direct marketing efforts; and/or (3) disable your account to prevent any future activity through that account. You may make any of these requests by emailing the request to the email address given in our Contact Information below. Please do not email any sensitive information.

We retain information only for so long as it continues to help us monitor or improve the Services. The exact length depends on the type of information collected and processed. When Personal Information or usage data is no longer needed it will be automatically deleted or anonymized.

In accordance with applicable privacy law, you have the following rights in respect of your Personal Information that we hold:

· The right to request access to and to receive your Personal Information that is collected by Lux Aesthetic Medspa.

· The right to request updates to any of your Personal Information that is inaccurate or incomplete.

· The right to erase your Personal Information such as when the information is no longer necessary in relation to the purposes for which it was collected or processed.

· The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of that Personal Information.

· The right to object on grounds relating to your particular situation, to the processing of your Personal Information, and to object to processing of your Personal Information for direct marketing purposes, to the extent it is related to such direct marketing.

· If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.

If you have questions or concerns regarding this privacy policy, please email them to Info@luxnatural.com. Please send physical mail to: Lux Aesthetic Medical Services LLC, PO Box 1169 Van Alstyne, TX 75495